Frequently Asked Questions
How do you package your prints?
Prints up to 11x14 are packaged in an acid free cellophane sleeve and shipped in rigid mailers. Larger prints are packaged in well protected flat cartons or rolled in tubes.
What are your processing times?
Prints ship within two business days (most of the time in one), canvases ship within three business days, metal prints in four business days, framed prints within five business days, and wood prints in five business days.
Can I send as a gift?
Absolutely. I don't include invoices in the shipments so the recipient will not see any pricing information.
Is your work customizable?
There are so many different ways to customize and I can fulfill just about any request. Whether it's turning a print from horizontal to vertical, adding personalized text or quotes, changing print color to black and white, or maybe you have a frame that needs a specific size it's all possible. Feel free to send me a request through my contact form.
What type of photo paper do you print on?
I print on lustre photo paper. Luster gives all of the beautifully saturated colors of a glossy but doesn't have the glare and comes in a matte finish which is fingerprint resistant. Lustre photo paper is the standard when it comes to framed prints.
What if my print, canvas or metal artwork arrives damaged?
It's a pretty rare occurance, but if your prints or canvas are damaged in transit please contact me within 7 days of delivery and provide photos of the damage and I'll replace your artwork free of charge.
How do you handle returns?
I have a no questions asked policy on returns. If you aren't happy with your print, you must notify me within seven days of delivery and the return must be received by me within 30 days of the delivery. Once it has been received a refund will be issued. Buyers are responsible for return shipping cost.